LODGE GENERAL MANAGER

 



LODGE GENERAL MANAGER-TANZANIA



Our client a leading multinational luxury lodge within East Africa. They are currently seeking to hire a Lodge General Manager to be based in Tanzania.



 



SUMMARY



Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all staff.



 



ACCOUNTABILITIES



Ensure efficient and effective lodge operational systems, processes and policies:-Specifically, support better management reporting information flow and business process and organization planning.



Asset control management and maintenance: – To ensure proper care and control of property, equipment and materials. ·



Revenue and profit target: – To seek opportunities to maximize revenue for the lodge.



Quality Adherence: – Product and service quality operational efficiency and guest satisfaction.



People Management: – Acquisition, development and management of skills, abilities and talents to ensure staff retention.



Lodge values and culture: – Working towards attaining mission and organization cultures of the lodge.



Supporting functions: – Participate in all other industry related functions that will benefit the lodge.



Marketing: - Support and promote marketing functions of the lodge.



 



RESPONSIBILITIES



Creates an operating environment that assures consistent guest satisfaction.



Monitors the performance of the lodge through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.



Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.



Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.



Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.



Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.



Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees



Understands the government regulations affecting lodge’s operations, ensuring lodge is operated in compliance with all applicable laws, Deals with the general public, customers, employees, union and government officials with tact and courtesy.



Plans and organizes the work of others. Accepts full responsibility for managing an activity.



Other duties may be assigned.



 



QUALIFICATIONS



A minimum of a degree in Hospitality or equivalent.



Must Have Business Accounting knowledge.



10 years real experience in a reputed international brand lodge.



Having worked in Tanzania is an added advantage.